Refund Policy

VAPIP services are quoted and delivered based on customer-specific requirements, including region, ISP, quantity, bandwidth, traffic, and service period.

Before Delivery

If an order has been paid but service has not yet been delivered, refund eligibility may be reviewed based on payment status, inventory reservation, and operational cost already incurred.

After Delivery

Because static residential ISP resources are allocated to a specific customer after delivery, completed delivery is generally non-refundable unless otherwise agreed in writing.

Service Issues

If a delivered resource cannot be used due to a confirmed technical issue on our side, VAPIP may provide troubleshooting, replacement, service extension, or other reasonable remedy.

No Refund for Misuse

No refund will be provided if service is suspended or terminated due to prohibited, abusive, fraudulent, or unlawful activity, or due to false use-case information submitted by the customer.

How to Request Review

Contact sales@vapip.com with your order details, issue description, screenshots when available, and requested resolution.

Last updated: September 11, 2026.